important information
What to bring to play
- Tennis racquet (if you need a racquet, we offer a fully stocked Pro shop at competitive prices)
- Comfortable clothing and suitable footwear (sneakers not sandals for children)
- Sunhat and sunscreen (during summer)
- Water bottle
- A respectful attitude towards the coach and your peers
Health & Safety
Lessons
- We recommend arriving and checking in 5 minutes before your lesson starts.
- Junior lessons are based on the Hot Shots Curriculum. You can ask your coach about the key competencies at each level for Blue, Red, Orange & Green.
-
These competencies have
been reviewed and tailored by Tennis Global
Payment
- Payment may be made by bank deposit or in person at the Club.
- Payment is to be made before classes begin for the term via our online portal
- Bank account information is displayed when you book a session online. Tennis Global account number is 12-3136-0602987-00
- Payment for Junior classes is due on the date of their first lesson. If payment is not made, then 2 reminders will be given over the following 2 weeks of lessons, and then this will be followed lastly by a flat-rate additional late payment fee of $25.
Photography
Players, including children, may appear in photos taken by Tennis Global or the Club for promotional purposes. Players will not be identified by name. If you do not agree to this, please notify us at the start of term or Holiday Camp.
Racquets
Please let us know if you require a racquet for you or your child. We can provide a selection of sizes and colours to suit all preferences from our fully stocked Tennis Pro Shop. Junior racquets range from $39.99 to $249 and adult racquets from $189 - $449. We are happy to bring a selection of racquets to you in time for your first lesson.
CANCELLATIONS & CREDITS
Weather
For private lessons only: Text notifications are only sent if lessons are postponed. You can expect a text 30 minutes prior to the class starting. Otherwise, please assume lessons are on.
If you are unsure if a lesson is on and haven't heard from the coach, they are more than likely on court coaching! Please check the Cancellations page to confirm.
Wet Weather Policy
In the event of wet weather cancellations, players are welcome to attend a suitable make-up session during the same week where available.
If a suitable make-up class is unavailable, Tennis Global will provide players with bonus holiday program credit exceeding the value of the missed session.
Example:
A missed $25 class may receive $35 credit toward a Tennis Global holiday program.
This policy allows us to continue supporting player development while providing flexibility and value for families.
Public Holidays
Tennis Global programs and private lessons do not operate on New Zealand public holidays.
Term pricing is adjusted accordingly where public holidays fall within the term schedule.
Junior Groups
Check the Cancellations page in the first instance. if it says "no cancellations at present" please presume it is going ahead dont text the coach as they will likely be on court.If groups are rained out the student can request to attend another class as their makeup class, otherwise a rained out session can be put towards upcoming holiday camps.
Credit will only be given if absence is due to injury/illness. We will normally try to accommodate the player in another group to make up for the missed class. Please provide a medical certificate when requesting a credit for absence.
Remember to review the Cancellations page on our website if you are unsure if a group is
going ahead that day.
Adult Classes
If groups are rained out, the student can attend another class as their makeup class.
In the event of wet weather cancellations, Tennis Global will make reasonable efforts to provide suitable make-up options where possible.
Private Lessons
If we need to cancel a private lesson due to weather or any other reason, you will receive a text from your coach.
IMPORTANT: If you are provided with a private lesson time slot, you are expected to attend that lesson weekly, unless sick or due to an unforeseen emergency. Unreliable attendance may result in your time slot being passed on to a player on the waiting list.
Lessons may be credited at the coach's discretion if a valid excuse is provided, such as illness or injury, and will normally require a medical certificate as proof. We require 12 hours' notice to cancel an adult or private lesson without charge.
Please note there is a 4-month expiry on all credits granted, so be sure to use up all your private or group credits within that timeframe. If absence was simply due to weather cancellations, the coach will take that into account and may apply an extension.